Purpose
At DotActiv, we believe that training is more than just a task—it’s a strategic initiative designed to empower your team and ensure you can fully utilise our services and software. Effective training equips your team with the knowledge and skills necessary for success, fostering a strong partnership and driving mutual growth.
This guide outlines your roles and responsibilities in the training process, detailing what you need to know, complete, and prepare to maximise the benefits of our Premium Support services. Additionally, it highlights essential tools and the importance of staying updated with the latest developments to ensure ongoing success.
What You Can Expect From DotActiv
At DotActiv, your dedicated Account Manager will promptly address all your training requests, ensuring each session is customised to meet your specific needs. They will prepare thoroughly for each session, using up-to-date materials and checklists that align with your business objectives. Training will be delivered clearly and concisely, with your Account Manager addressing any questions. They may also leverage resources such as articles from Powerbase to enrich the learning experience. For ongoing training needs, your Account Manager will monitor recurring sessions, adjusting the content based on your feedback to ensure continuous improvement. Furthermore, they will stay informed about the latest updates in processes, DRTs, and DotActiv software, so the training you receive is always current and relevant.
How You Can Make The Most Of Your Premium Support Training
To maximise the value of your DotActiv training, it is important to proactively request sessions when needed, whether it’s for specific processes, DRTs, or software-related guidance. Ensure that your team is prepared to participate by familiarising themselves with the topics to be covered and having any necessary materials on hand.
Active engagement during training sessions is key, so encourage your category planners to attend, ask questions, and seek clarification. Once the training is completed, your team must apply the knowledge gained in their daily tasks, following established processes and confidently using DotActiv software and DRTs.
Learning Outcomes
By the end of the training, your team should:
- Understand and Follow Processes
- Have a strong grasp of the category management process and execute it accurately.
- Utilise DRTs Effectively
- Be capable of accessing, interpreting, and applying the information from DRTs in their daily tasks.
- Navigate the DotActiv Software
- Be proficient in using the DotActiv software to perform their duties and troubleshoot minor issues.
- Leverage Powerbase Resources:
- Category planners should know how to access and utilise Powerbase. Powerbase offers a wealth of resources, including detailed guides, best practices, and troubleshooting tips that will help planners deepen their understanding and resolve issues independently.
Conclusion
Effective training is a collaborative effort between your team and DotActiv. By actively engaging in the training process, preparing your team, and providing feedback, you ensure that your category planners are well-equipped to utilise our services and software effectively. Continuous communication with your Account Manager is essential to address gaps in knowledge and support your team’s ongoing development. By following this guide, you can achieve a structured and impactful training experience, leading to tangible improvements in the use of DotActiv software and processes to foster a successful long-term partnership.
We look forward to working with you to achieve your goals and support your continued success.