The purpose of this article is to explain how you can log a software bug or request a new feature from within Activ8 software. You can also use this feature to log a support ticket.
Logging A Bug Or Feature
After opening Activ8, navigate to ‘Activ8 Support’ in the left-hand panel.
From the drop-down menu, select ‘Log a Bug/Feature’.
![](https://powerbase.dotactiv.com/wp-content/uploads/2019/10/Screen-Shot-2019-10-08-at-1.36.24-PM.png)
Once in the ‘Tasks’ window, select ‘New Task’ from the Activ8 ribbon. In the ‘New Task’ window, add all the necessary details.
Clicking on ‘Log a Bug/Feature’ takes you to a ‘Tasks’ webpage where you can click on the following button:
![](https://powerbase.dotactiv.com/wp-content/uploads/2019/10/Screen-Shot-2019-10-08-at-1.37.19-PM.png)
Clicking on the above button opens the below window where you can include all the necessary information.
![](https://powerbase.dotactiv.com/wp-content/uploads/2019/10/Screen-Shot-2019-10-08-at-1.37.09-PM.png)
Once you have filled in all the information, click ‘Save’.
You can also use this feature to create a support ticket.
Your saved support ticket will go to one of our customer success consultants who will respond as soon as possible.