This article will help guide you on the language used by DotActiv’s 24-hour support team. It covers how DotActiv’s customer success consultants communicates with customers.
Applicable Products: DotActiv Free, DotActiv Lite, DotActiv Pro,
DotActiv Enterprise
DotActiv’s support team currently provides all support in English. Communication when handling support tickets is done in English. Similarly, communication when meeting via Google Hangouts for a scoping session will also be done in English.
Our customer success consultants aim to provide support to customers in a way that is clear and helpful. Therefore, all communication is done in English so that excellent service can be provided.