Is 24-Hour Support Only Available In English?

This article will help guide you on the language used by DotActiv’s 24-hour support team. It covers how DotActiv’s IT team communicates with customers.

Applicable Products: DotActiv Free, DotActiv Lite, DotActiv Pro,
DotActiv Enterprise

DotActiv’s IT team currently provides all support in English. Communication when handling support tickets is done in English. Similarly, communication when meeting via Google Hangouts for a scoping session will also be done in English. 

Our IT team aims to provide support to customers in a way that is clear and helpful. Therefore, all communication is done in English so that excellent service can be provided.