The purpose of this article is to explain why the product library in DotActiv software isn’t working. We also offer a solution to this error.
Applicable Products: DotActiv Lite, DotActiv Pro, DotActiv Enterprise
Slow Connection
If DotActiv times out while you search for a product, it could be due to a slow connection to your computer or database.
Ensure you are connected to a stable network. To test your connection, open your preferred browser and attempt to load a website.
If you can access the website without issue and your internet connection is strong, you would need to narrow your search.
Narrow Your Search
After opening DotActiv, ensure you are in the ‘Data’ tab. You can find the ‘Product Library’ icon in the ‘Show’ section.
Selecting it brings up the ‘Product Library – General Search’ window.
Here, you can select which field you want to search. In this case, we’ll search ‘Category. Doing so only pulls search results from the ‘Category’ field.
You can also choose to include or exclude product images. As seen in the below image, there is a checkbox that you can tick or untick in the ‘Data’ section.
By narrowing your search, your product library should work much faster and your database shouldn’t crash while you search.
Should the above steps not work for you, please create a support ticket and DotActiv support will assist you in uncovering the issue.