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  2. Activ8 - Pre-sales FAQ’s
  3. How DotActiv Ensures Customer Success

How DotActiv Ensures Customer Success

This article explains some of the products and services that DotActiv offers to ensure your category management success. We also explain how we ensure you success after purchasing Activ8.

Applicable Products: DotActiv Lite, DotActiv Pro, DotActiv Enterprise,

DotActiv Academy

DotActiv Academy is our learning platform which is available to DotActiv Lite, Pro and Enterprise users as well as the general public. With DotActiv Academy anyone can learn the theory and implementation of Category Management.

There is no cost to join DotActiv Academy. You don’t need to purchase our software to access it.

The course material provides you with theory and software training in the form of online videos and downloadable course material, to ensure complete user confidence when using the DotActiv software.

User can also certify their newly gained knowledge.

We’ve also redesigned DotActiv Academy to be less of a learning platform and more a of community with learning at it’s core. The new DotActiv Academy has social features such as forms, a live newsfeed and the option to connect to live-minded retail professionals.

Learn more about DotActiv Academy here.

One-on-One Training


Live one-on-one training is designed to supplement the base learning which is done in DotActiv Academy. We do it this way so that we are able to customise your training experience and ensure that you and your team are set up for success.

We feel obligated to ensure that critical outstanding questions and/ or unique account-specific guidance are provided.

Register for live one-on-one training here.


DotActiv offers five live, online one-on-one training sessions with your training manager. DotActiv will train your training manager to be fully confident using Activ8 so that they can provide training to the rest of your team.

These training sessions can take place via Google Hangouts, Skype or Zoom.


Knowledge is power. We created PowerBase to share knowledge with the world so that anyone who is inspired to do great work with DotActiv’s products and services is empowered to do so without any holdups.

PowerBase is the official DotActiv knowledgebase where you can search for quick answers to specific questions you have about how to make the most of DotActiv products and services.

You can also search the PowerBase for quick answers about Activ8.

Customer Success Consultant


Our customers rely on us to provide them with the software and services they need to create exceptional in-store experience.

Knowing this, we train up our customer success consultants to be able to receive, analyse and manage customer support cases, and provide meaningful solutions to ensure the success of our clients.

As a client, you can expect to receive knowledgeable support from an empathetic customer success consultant who can provide you with remote support, scheduled training, troubleshooting and advice where needed.

If you need to contact one of our customer success consultants, please log a support ticket.

24-Hour Support


If you can’t find the answer you are looking for on the PowerBase or you have encountered an error our support team is available to help you 24 hours a day, from Monday to Friday.

Learn more about our customer support here.


If you can’t find the answer you are looking for on the PowerBase or you have encountered an error, you can contact our support team.

Learn how to log a support ticket in Activ8 here.

On purchase of Activ8, we will assist you with the initial set-up of Activ8 as well as provide you with one-on-one training sessions.

The one-on-one training sessions will be limited to five sessions and take place via Google Hangouts, Skype or Zoom.

Category Management Inspiration

DotActiv also offers a range of resources in the form of blogs and free ebooks and guides.

Visit DotActiv’s Category Management blog here.

Visit DotActiv’s Resources page here to download Ebooks and Guides.

Category Management Services

DotActiv offers a range of additional category management services to support category managers, buyers and marketing departments reach their goals.

Our services include the allocation of dedicated DotActiv consultants to fulfil functions such as planogram generation, assortment planning, clustering and floor planning.

Learn more about our category management services here

Retail Advisory Consulting

DotActiv also offers clients access to expert retail advisory consulting and advice. We can break our retail advisory consulting into two separate parts:

Expect Advice When You Need It

If you need advice on your chosen category strategies as well as how to executive them in-store, we provide you with consultants who can assist you. We can also assist you in choosing the strategies to match the roles you want to follow for each category.

Crystalise Your Category Management Vision

If you want to create or crystalise your short, medium and long-term category management vision, we can provide you with a comprehensive category management best practices benchmark evaluation.

Learn more about our advisory consulting here.

Updated on February 20, 2020

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