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  2. Activ8 - Pre-sales FAQ’s
  3. How DotActiv Ensures Customer Success

How DotActiv Ensures Customer Success

This article explains some of the products and services that DotActiv offers to ensure your category management success. We also explain how we ensure you success after purchasing Activ8.

Applicable Products: DotActiv Lite, DotActiv Pro, DotActiv Enterprise,

Customer Success Consultant


Each and every software customer is assigned a senior consultant from DotActiv who is able to help guide you through your onboarding and provide you with advice and guidance on how you can make the most of your investment in DotActiv.

Contact your customer success consultant here.

Your dedicated Customer Success Consultant will proactively guide you through the onboarding, early usage support, mature usage support stages and ensure that your feedback is regularly received so that we can ensure your success. We also check in with you on a monthly and quarterly basis to get feedback, provide advice and be your voice within DotActiv.

DotActiv Academy

DotActiv Academy is our learning platform which is available to all DotActiv Lite, Pro and Enterprise users. With DotActiv Academy anyone can learn the theory and implementation of Category Management.

The course material provides you with theory and software training in the form of online videos and downloadable course material, to ensure complete user confidence when using the DotActiv software.

User can also certify their newly gained knowledge.

Learn more about DotActiv Academy here.

One-on-One Training


Live one-on-one training is designed to supplement the base learning which is done in DotActiv Academy. We do it this way so that we are able to customise your training experience and ensure that you and your team are set up for success.

We feel obligated to ensure that critical outstanding questions and/ or unique account-specific guidance are provided.

Register for live one-on-one training here.


DotActiv offers five live, online one-on-one training sessions with your training manager. DotActiv will train your training manager to be fully confident using Activ8 so that they can provide training to the rest of your team.

These training sessions can take place via Google Hangouts, Skype or Zoom.

Register for live one-on-one training here.


Knowledge is power. We created PowerBase to share knowledge with the world so that anyone who is inspired to do great work with DotActiv’s products and services is empowered to do so without any holdups.

PowerBase is the official DotActiv knowledgebase where you can search for quick answers to specific questions you have about how to make the most of DotActiv products and services.

You can also search the PowerBase for quick answers about Activ8.

24-Hour Support


If you can’t find the answer you are looking for or you have encountered an error our support team is available to help you 24 hours a day, from Monday to Friday.

Learn more about our support here.


If you can’t find the answer you are looking for or you have encountered an error, you can contact our support team.

Learn how to log a support ticket in Activ8 here.

On purchase of Activ8, you will be assigned a dedicated customer success consultant. Your customer success consultant will assist you with the initial set-up of Activ8 as well as any one-on-one training sessions.

The one-on-one training sessions will be limited to five sessions and take place via Google Hangouts, Skype or Zoom.

Category Management Inspiration

DotActiv also offers a range of resources in the form of blogs and free Ebooks and guides.

Visit DotActiv’s Category Management blog here.

Visit DotActiv’s Resouces page here to download Ebooks and Guides.

Additional Services

We offer a range of additional category management services to support category managers, buyers and marketing departments reach their goals. Our services include the allocation of dedicated DotActiv consultants to fulfil functions such as planogram generation and floor planning.

We also offer expert advisory services.

Learn more about our services here.

Updated on December 10, 2019

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