This article will help you to set up, update and maintain your store or category-based clusters using the Cluster Maintenance feature of the DotActiv software. Category-based clustering can be implemented when you want to group together different stores with similar customer bases for a particular product category. Data Prerequisites To…
This article will explain the application software and hardware requirements for installation on a server. When it comes to the software requirements, most of the required software is installed with the product, this guide is for the additional software that is required to be installed prior to the installation of…
This article will assist you in evaluating your systems to ensure that you can operate the DotActiv software smoothly. We also unpack the application hardware requirements that you would need to install the DotActiv application on your machine. Operating System Requirements To Run DotActiv’s Software The DotActiv application requires Windows…
This article will explain the different retail and software courses available to you through the DotActiv Academy. The DotActiv Academy offers a variety of retail and DotActiv software courses. Retail Courses The DotActiv Academy includes two retail courses: Introduction to Retail, and Advanced Merchandising and Display Techniques. Each course includes…
This article will explain the different ways in which you can get access to DotActiv Academy. We will also explain how to access it through DotActiv software. How To Get DotActiv Academy Previously, if you wanted access to DotActiv Academy, you needed to purchase a copy of DotActiv Lite, DotActiv…
This article will explain what DotActiv Academy is, what you can expect from it and why we launched it. DotActiv Academy is free to join. Why Did DotActiv Launch DotActiv Academy? In the 20+ years that DotActiv has offered category management software and services, we’ve worked with many leading retailers…
This article will provide you with a clear step-by-step process on how to select a different language within DotActiv software. DotActiv software is currently available in English and Spanish. We have plans to include more language options depending on client need. Selecting A Different Language 1. Open DotActiv and navigate…
This article will provide you with a clear step-by-step process on how to check for software updates within the DotActiv application. Checking For Software Updates 1. Once the DotActiv software is open, select the ‘Help’ tab. 2. Select ‘Check For Updates’ and a dialog box will open. If your software…
This article will provide you with you a clear step-by-step process on how to manage an existing support ticket within DotActiv software. Managing A Support Ticket What You Can Do After Logging A Ticket In the window that appears you will be able to: You can also read more about…
This article will provide you with a clear step-by-step process on how to create a support ticket within the DotActiv and Activ8 software. Creating a Support Ticket in DotActiv Step 1: Open the DotActiv application and navigate to the ‘Help’ tab. Step 2: Select ‘Create Ticket’ in the ribbon. Step…