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I Am Unable To Activate My License

This article will cover a couple of possible reasons why your DotActiv application license may not be activating.

Applicable Products: DotActiv Lite, DotActiv Pro, DotActiv Enterprise

Why You Can’t Activate Your License

Your Computer Can’t Access the Licensing Server

Firstly, ensure that the computer on which the license is to be activated can access the licensing server. This can be done by checking if you can navigate to the Activ8 website.

If you can access the website but are still unable to activate your license, the proxy settings may need to be configured to allow the application to access the licensing server.

If you open the DotActiv application and see a pop-up window saying the software is in offline mode, please read this article.

How To Fix The Problem

1. Click the ‘Proxy’ button, as seen below.

Proxy - License Key

2. Configure the Proxy Settings in the dialog shown. We recommend using the setting to automatically detect any settings configured on the computer.

Proxy Settings

3. Once configured, the license should activate successfully.

Other Reasons

The license key you’ve entered does not exist

Double-check the license key you entered is correct and that it is a valid license. If you don’t have the license key, you can log a support ticket.

The license has no user associated

The license key has not been allocated to a user. If this happens, you can log a support ticket.

Your computer is already associated with another license

DotActiv only allows one license per computer. Please contact support so that they can reset the license associated with your computer.

The license is already being used by another user

This license is already associated with another computer. If you are facing this problem, please contact support for assistance.

Due to a Firewall set-up 

This is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules. If you do receive the following error, please be sure to contact your IT department for assistance to allow these permissions accordingly. 

Updated on December 9, 2020

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