1. Home
  2. DotActiv - Troubleshooting & Support
  3. My Product Images Aren’t Working

My Product Images Aren’t Working

This article will assist you with common issues faced when regarding product images in DotActiv and what to do if they are not working.

Applicable Products: DotActiv Free, DotActiv Lite, DotActiv Pro,
DotActiv Enterprise

Setting Up Mapped Image Formulas

After opening your planogram and populating it with products, open the Product Properties page by double-clicking on any product. You can also right-click on a product and select ‘Properties’ from the context menu that pops up.

Image Attributes in DotActiv

On the Property page that is shown, select ‘Image Attributes’ as shown above.

Clicking on the Formula button will show you a small dialog for setting up the image mappings.

Image Algorithm Setup in DotActiv

Here is where you can control how DotActiv finds the images to use for a product.

You can also access the ‘Image Algorithm Setup’ window by clicking on ‘File’, then ‘Setup’ and ‘Application Settings’. In the Application Settings window, select ‘Image Algorithm’.

If the algorithm is missing from the text box, you can use the algorithm – GetImageNameHH([Product.Item Detail.Barcode],”.1″) to map your product images.

That gives you the following result:

DirectoryProduct.Item Detail.BarcodeResult
C:\DotActiv Data\Images0123456789012C:\DotActiv Data\Images\0123456\789012.1
C:\DotActiv\Images9876543210987C:\DotActiv\Images\9876543\210987.1

Please ensure that the correct permissions are set on the folder so that the application can make use of the image files. Also, the above is an example. If you use a different naming convention, please map to that code.

Image Troubleshooting

Some Images Not Working

Image Filters

Check for Image Filters. If there are filters enabled, remove them to verify that all images now show.  This can be checked by following the steps below:

1. Select the ‘Setup Filter’ option

Setup Filter

2. Select ‘Clear Filter’ on the dialog

Clear Filter

Item Specific Missing Image

If you want to check the image information for a specific product, use the following process:

  1. Open the Product property page by double-clicking on the product or right-clicking on the product.  Then select Properties from the context menu that is shown.
  2. On the property page that is shown, select ‘Image Attributes’. Doing so brings up the following page:
Image Attributes Not Working

If any of the mapped images have a red ‘X’ next to them, it means the image file specified in the path cannot be found. Please ensure that the expected file is stored in the location marked in those fields.

If the path specified is incorrect or not what is expected, that could indicate that the product information is incorrect. Please verify the product information such as Barcode or whatever key you use for the naming convention.

All/Most Products Do Not Show

Ensure that the FLP was created in the same software environment that the application is running under at present. If the FLP Formats do not match, the formula may not resolve the path to the image correctly.

Alternatively, it can be due to the image formula not being correctly set up or pointing to the wrong directory. In that case, please refer to above ‘Setting up Mapped Images Formulas’ for assistance to correct the formula.

Images Not Showing After Opening Existing Planogram

When opening an existing planogram in DotActiv or one made by another user, it’s important that you convert it.

Upon opening an existing planogram, the ‘Map Planogram Fields’ window appears.

Ensure that all your key fields are mapped. Key Fields include Product Code, Barcode, and if relevant, Store Code.

You can drag and drop the key fields from the ‘Fields in Planogram’ section to the ‘Field Mapping’ section, as seen below.

Then click ‘Convert’.

Always convert when prompted and your images should display correctly.

Should the above steps not work for you, please create a support ticket and DotActiv support will assist you in uncovering the issue.

Updated on July 7, 2020

Was this article helpful?

Related Articles

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support