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Unable To Open DotActiv Software

The purpose of this article is to discuss the common issues relating to opening DotActiv Software. This article will list the issues and steps to take to solve them.

Applicable products: DotActiv Lite, DotActiv Pro, DotActiv Enterprise

If you are using DotActiv Software, but it is not opening, it might be due to one of the following common issues:

Invalid License Key

You might not be able to open DotActiv due to your license key being invalid. Please double-check the license key that we have sent you. If your license key is invalid, please contact support or sales. 

License Expired

If your license has expired, you will not be able to open DotActiv Software. You can contact sales for a renewal.

No Database Connection

Please note if you are using a database, you need an internet connection. 

If you are unable to open DotActiv Software, you might not be connected to a database. Please check that your SQL Server is online. You can also check that the Database Connection/IP etc is correct when connecting to DotActiv. Please see image below.

DotActiv Software Is Not Opening At All

If DotActiv Software is not opening at all, you can restart the workstation. If the problem persists, please contact Support. 

Unable to open ‘Manage Tickets’ In DotActiv Software

If you are unable to open ‘Manage Tickets’ in DotActiv Software, you need to clear your Internet Explorer browser history/cache. 

Offline mode

This may occur when the DotActiv Software is not talking to our licensing server, this can be caused by no internet connection or a proxy that might be set up on your internet line.

Please note that offline mode only lasts 30 days, if it goes past the 30 days, it will not allow you to open the software, contact support if you don’t come right. 

Unable to update to the latest version

If you are unable to update the DotActiv Software to the latest version, you can run the software in administrator mode and then check for the update. 

If you have followed all the steps above and find that your DotActiv Software is still not opening, please do contact our support team who is always ready to help. DotActiv support will assist you in uncovering the issue.

Updated on March 20, 2020

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